Privacy Policy

A Way Out is committed to protecting your privacy. This notice explains when, how and why we collect information about you, how we use it, the circumstances in which we may disclose it to others and the way we work to keep your information safe and secure. We will never sell
your personal data, and will only ever share it with organisations we work with where necessary and if its privacy and security are guaranteed.

 

Who we are…

A Way Out is an outreach and prevention charity operating in the North East of England. We aim to engage, empower and equip vulnerable and excluded women, families and young people to live lives free from harm, abuse and exploitation and to reduce life limiting choices and behaviour.

Any questions you have in relation to this policy or how we use your personal data should be emailed to info@awayout.co.uk or sent to: The General Manager, A Way Out, 1-2 Castlegate Quay, The Riverside, Stockton on Tees, TS18 1BZ

If you would like to speak to someone, please call us on 01642 655071.

You can find further information on data protection and privacy at www.ico.org.uk

What information does A Way Out collect?

A Way Out will collect and use range of information about you if you contact us, are referred to us or decide to use our services. This includes: your name, address and contact details, including email address, telephone number, postal address, relationships with other organisations and our interactions with you.

Why we collect information about you.

A Way Out will collect and use range of information about you if you contact us, are referred to us or decide to use our services. This includes: your name, address and contact details, including email address, telephone number, postal address, relationships with other organisations and our interactions with you.

If anyone can be identified by any information that we collect, this information is called ‘personal data’. Data protection law says that A Way Out must have a reason or ‘purpose’ for collecting and using personal data.

Our purposes are to:

  • Deliver our services

  • Manage our relationship with you

  • Develop new ways to meet our customers’ needs

  • Improve our service delivery

  • Keep internal records

  • Send promotional emails about events or other information which we think you may find interesting

How we ensure that the processing we do is lawful

A Way Out cannot use your personal data for any reason unless we have a legal basis to do so. We use one or more legal bases for each of our purposes.
 

Deliver our services:

 

  • We have or soon will have a contract with you

  • We have a legal obligation

  • To protect your vital interests

  • We have a legitimate interest in using your information


Manage our relationship with you, develop new ways to meet our customers’ needs, improve our service delivery and send promotional emails about events or other information which we think you may find interesting:


• We have a legitimate interest in using your information


Keep internal records:

 

  • We have a legal obligation

  • We have a legitimate interest in using your information
     

We must explain what our legitimate interests are and will do so in detail when we collect the information.

Special Category Data

 

Special category data is personal data which the GDPR says is more sensitive, and so needs more protection.
 

Occasionally A Way Out may need to collect special category or ‘sensitive’ data such as

  • Race

  • Ethnic origin

  • Religion

  • Health

  • Sex life; or

  • Sexual orientation
     

If we do, we will only do so with your consent or because we have a legal requirement to do so.

How Long Do We Keep Your Information?

 

If we have a legal obligation to keep your personal data for a specific length of time, we will tell you when we collect it. Everything else is kept for six years.
 

If we have a contract with another organisation we keep the personal data specific to that contract for as long as it tells us to. Again, we will tell you when it is collected.
 

You can see our retention policy on our website or request a copy by contacting us.

Who Do We Share Your Personal Information With?

 

We do not share your personal information with any third parties, other than those listed below.


When we share your personal data with third parties who perform services for us, we require them to take appropriate steps to protect your personal information, and only to use the personal information for the purpose of performing those specific services.

We currently use:

123-Reg/Webfusion - Website provision & maintenance

123-Reg/Webfusion - Email provision

Global 4/EE - Phone provision

Cleveland Data Shred - Confidential waste disposal

Facebook* - Social networking

Instagram* - Social networking

Twitter* - Social networking

* Please be aware that these organisations are data controllers in their own right, and by using any of them you are subject to its privacy notice.

Links to other websites

 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by our privacy notice and policies. You should exercise caution and look at the privacy statement applicable to the website in question.

Your Rights

 

As a data subject, you have a number of rights. You can:
 

  • obtain a copy of your data on request;

  • require A Way Out to change incorrect or incomplete data;

  • require A Way Out to delete or stop processing your data, for example where the data

  • is no longer necessary for the purpose/s that we collected it;

  • object to the processing of your data where A Way Out is relying on its legitimate

  • interests as the legal ground for processing;

  • stop us using your personal data for direct marketing;

  • if you have given us your consent to use personal information you can withdraw

  • your consent at any time; and

  • ask us to provide a third party with personal information that you have given us in a

  • structured, commonly used, electronic form.

When we are contracted to do work for another organisation

When A Way Out acts under instruction from another organisation we are the data processor and the other organisation the data controller. There will be a contract in place which will tell us what to do with your information. If any of your personal data is being used for a purpose that is not controlled by A Way Out, we will give you a different privacy notice which will tell you all about it.

Your rights are unlikely to be affected if your information is used in this way.

How to complain

If you are unhappy about the way we handle your personal data please let us know verbally or in writing by contacting the above address.
We will explain how we have processed your personal information and if we have made a mistake will explain how we will put this right.


If you are still dissatisfied, you may report your concern to the Information Commissioner’s Office (ICO) by contacting:
 

Wycliffe House, Water Lane, Wilmslow SK9 5AF
Tel. 0303 123 1113

Policy Document Change History

1. Initial Release - 21.09.20 - Catherine Hunt